Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, the item must be in its original condition and packaging. Returns must have a valid reason and will be reviewed by our team before approval.

To start a return, contact us through the form on our website or email us directly at:
help@sorrywhatgame.shop

If your return is approved, we will provide a prepaid return label along with step-by-step instructions.

Please note: returns sent without contacting us first will not be accepted.
If the return is not due to our mistake, the return shipping cost will be deducted from your refund.

If you have any questions at all, feel free to reach out. We are here to help.

🚚 Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us immediately. We will review the issue and make it right.

❌ Non-returnable items

The following items cannot be returned:
• Custom-made or personalized items
• Gift cards
• Items marked as final sale

If you are unsure whether your item qualifies, just reach out and we will assist you.

🔄 Exchanges

Need something different? The fastest way is to request a return (if eligible) and place a new order after your return is approved.

🇪🇺 EU 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be in its original condition and packaging, with proof of purchase.

💳 Refunds

Once we receive and inspect your return, we will let you know if your refund has been approved.
If approved, the amount will be refunded to your original payment method within 10 business days.
If it has been more than 15 business days since approval and you have not received your refund, please contact us.

Note: Refunds and cancellations are only possible after the product has been delivered. Orders cannot be canceled while in production or transit.